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Frequently asked questions
Why is it not recommended to use cups for carbonated drinks?
As a matter of fact, these cups can be used to store carbonated beverages, except that we do not recommend using them in this way for a long time. For long-term enjoyment, we recommend hand-washing promptly after use, as the acids can interact with the stainless steel over time and potentially affect the cup's finish and the drink's taste.
Missing parts of the set (e.g. silicone mat, straw, lid)？
From unboxing, enjoy peace of mind. Our warranty covers all accessories at no cost to you. If anything is missing, just share your details with our after-sales team for a swift, hassle-free replacement.
Does the bottle rust/mold?
To protect your cup's perfect condition, simply remember these two steps: First, give it a quick rinse after drinks like milk or juice. Second, always let it air-dry fully before putting it away. This stops any moisture or residue from lingering, keeping your cup fresh and ready for your next beverage.
Is it dishwasher safe?
Care for Long-Lasting Beauty: The high heat and detergents in dishwashers can, over time, affect the exterior powder coat. For best results, we advise hand washing.
Is the lid leak-proof?
Our cups are equipped with different types of lids, each with different leak-proof performance. If you encounter a leaky lid, please contact our after-sales team to arrange a return immediately.